SHIPPING AND RETURN

Free return and 30 days purchase on approval 
At MyMuse you can order unique lingerie and try it on in the comfort of you home. You easily and with no extra cost can return the items that you are not completely satisfied with. If you are unsure of your size, you can order several sizes and return the sizes that do not fit you later on. Only unused items can be returned and returned panties are only accepted with the seal intact.

A free return policy applies for 30 days from the date that you receive the goods. We provide a return form that you need to fill out and add in the return package. Please contact us if you wish to exchange a size or a model. This way we can reserve the items and ensure your exchange. We have also provided you with a return label. Glue this over the original address label and choose the most suitable return option for you:

You can get the goods picked up from any address – from your doorstep or work address. Or leave the return package on a UPS Access Point.

1.     Call UPS – find your local number here. Order pickup at any address.

2.     Order directly via www.ups.com. Order pickup at any address.

3.     Deliver the goods at the nearest UPS Access Point. See your nearest UPS Access Point here

Its free of charge. You do not pay a return fee and your payment for the goods will be refunded shortly after we receive your return. You will receive an email from us confirming that we have received your return. If you choose not to use the attached return label when you return the package to us, you are responsible for the return shipment. In this case, lost packages will not be credited.

What is the cost of shipping?
Shipping is free for all orders over €100. For orders under €100, the shipping is €9,90.

When do I get my package?
We usually ship the items on the first working day after your order has been submitted. Therefore, it usually takes 2 to 5 workings days from you have placed your order before you receive your package at the nerast UPS Access Point. You will receive a text message with pick up information.

How do I know when and where can I retrieve my goods?
UPS will deliver at the nerast UPS Access Point and you will receive a text message with pick up information when it has arrived.

How do I fine the nerest UPS Access Point?
To be able to see exacatly where the nearest UPS Access Point are you go to www.UPS.com. See your nearest access point here

Exchange of products
If the item you received does not fit; you can exchange it for another size. Use the return label to return the item back to us free of charge and specify in the return form which size you wish to ship. Please call or email us so we can reserve your size.

If you would like a different item than the one you ordered, please return the item and use a return label for free shipping and complete the return form. Then you order another item at MyMuseLingerie.com. You will be refunded the purchase price for the first purchase as soon as we receive your return package.

Don’t be shy – contact us if you have any questions!

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